OUR POLICIES

Gratuity Policy 

Our expert stylists are grateful for any gratuity given above your service price, as we understand that a “tip” is a gift for a job well done.  

Should you wish to give a gratuity to your stylist, please know that we are unable to add gratuity on your service and product totals upon checking out. Guests may utilize the ATM in our building to tip in cash or may write a separate, personal check to pay gratuity to our talented service providers. Guests may also use Venmo or Cash App if preferred. 

Retail Return Policy  

We are committed to providing quality products to our guests. While we hope that you are always satisfied with your purchase, we realize there are times you may need to return a product. Our return policies are as follows:

  • Unopened retail products are eligible for exchange for up to 90 days after purchase. 
  • Opened products are eligible for exchange for up to 30 days after purchase. 
  • Exchanges are limited to products only, and cannot be redeemed for services. Refunds are issued only in the instance of an allergic reaction or product defects.

If you would like to test a product prior to purchasing, please ask and we will be happy to answer questions, demonstrate its use or provide you with a sample to try at home. 

Hair Extension/Permanent Hair Straightening/Hair Smoothing Services/Color Services over 3 hours 

We require a non-refundable deposit for special services such as Hair 

Extension/Permanent Hair Straightening/Hair Smoothing Services/Color Services that are over 3 hours in length. The deposit will be half of the cost of the service plan. The fee will be made and applied at the time the reservation is made. All fees are credited to the total service amount, so long as the reservation time is kept. We require a courtesy 48-hour cancellation notice for all hair extension and specialty services; otherwise, we reserve the right to retain the full deposit fee with no credits or credit of the fee moving forward on any other salon services.
 

General Salon Service

Your appointments are very important to us at Studio Gaven. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future guests. 

If you have more than three no-shows or last-minute cancellations you will need to pay a non-refundable deposit fee of half of your next service when booking your next reservation. This will ensure your reservation is secured.